Veo Scooters

 Not sure if the city will do any enforcement but here are the regulations regarding Veo Scooter usage in Carbondale. I have noticed the "lucky" zones marked off at various locations around town, primarily downtown, and a number of scooters parked there, though I am not sure how many of those are parked by riders and how many by the Veo Scooter Collectors. since users have to pay by credit card and must submit a photo of the scooter to end the ride, charging fines for improperly parked scooters should be easy to charge and collect:

-Ride in the same direction as traffic and obey all lights, signs and signals

-Riding on sidewalks is permitted when deemed to be the safest option, but ride slowly and exercise extreme caution in pedestrian areas

-Must be 18 years or older to ride

-Only one person on an e-scooter at a time

-E-scooters should be parked in the following locations:

-in designated parking hubs

-in public right-of-way areas – for example, the grassy space between the curb and sidewalk

-on the edge of a sidewalk leaving at least 3 feet unobstructed (some sidewalks may be too narrow for e-scooter parking)

-E-scooters may NOT be parked in the following locations:

-on private property-in a way that blocks pedestrian, wheelchair, or vehicle access

-E-scooters should be parked up-right, using the kickstand

In coordination with City staff, VEO has taken the approach to financially incentivize the service to encourage safe riding and parking. At any given time, various parking hubs are designated as “lucky zones”, labelled on the app’s map with a $ symbol. Riders that park in a lucky zone will receive a discount on their ride!

Alternatively, riders not parking correctly may notice a difference in violations. Riders who improperly park an e-scooter now receive only one warning, as opposed to two as was the case previously. Fines have increased from $5 for the first violation and $10 for the second, to $10 for the first and $15 for the second violation.

Improper parking is detected by VEO with the assistance of the photo required to be taken by the rider in order to end their ride.

VEO and the City encourage community members to report improperly parked e-scooters when possible!

There are several ways to report:

-Use the City’s SeeClickFix app

-Use the Help Center in VEO’s app

-Call 1-855-VEO-2256

-Veo’s social media: @VeoMobility

For more information contact Public Relations Officer via call or text at 618-713-0711.